NATIONAL WATER AND SEWERAGE CORPORATION
EXTERNAL
National Water
and Sewerage Corporation (NWSC) a leading organisation in the Water sector in
Uganda with a Vision “To be a leading Customer Centered Water Utility in the
World” seeks to recruit suitably qualified candidates to fill the vacant
positions mentioned below:
JOB TITLE: COMMERCIAL OFFICER REVENUE (09
POSITIONS)
REPORTS TO: GENERAL/AREA MANAGER
MAIN PURPOSE OF
THE JOB: To effectively and efficiently administer and manage the customer
care, revenue collection and debt management function at the Area level.
KEY RESULT AREA
Ensure that strategies and measures are developed and put in place to improve
commercial performance in the Area in particular reduce the level of suppressed
accounts, increase annual revenues, maximize revenue collection and increase
the customer base Carry out effective supervision and monitoring of Area
commercial activities and ensuring the programs like territorial management are
fully monitored and scheduled.
Monitoring of big consumer’s arrears and
ensure timely reconnections and disconnections for all the customers.
Supervision and ensuring that customer data/demands and needs are fully
captured and filed to meet the set standards and that the measures for customer
service to customers are effective to ensure creation of Raving fans.
Ensure good
customer care and timely resolution of customer complaints. Updating staff on
daily collection status, supervise weekend revenue activities Page 2 of 3
Develop and continuously review strategies and develop measures for debt
management and reduction of past dues.
Carry out comprehensive monthly analysis of
commercial performance and propose effective intervention measures aimed at
improving commercial performance of the Area Continuously review the commercial
division’s procedures, processes and documentation to ensure it meets the
standards for ISO certification Be involved in the development and guide
implementation of marketing programs that enhance the NWSC image and ensure
quarterly meetings with the relevant stakeholders and local water committees
are held.
Ensure timely
delivery of bills, coordinate & monitor Government bills ensure they are
timely delivered and fully certified and delivered to HQ by 7th of every month.
Carry out
customer care, and debt management training for all staff who interface with
customers.
PERSON SPECIFICATIONS REQUIRED ACADEMIC
QUALIFICATIONS AND EXPERIENCE.
A minimum of
Bachelor’s Degree in Business Administration, Commerce, and Economics, Law,
Logistics Management or other related field. One (1) year general experience.
PERSONAL ATTRIBUTES
·
Excellent communications and coaching skills.
·
Strong attention to detail and highly organized
·
High level of integrity.
·
Ability to work for long hours with minimum supervision.
·
Self-drive and resilience.
Age below 35
years Page 3 of 3 Applications (hard copies) with detailed curriculum vitae,
copies of academic transcripts and certificates, names of three referees, and
applicant’s daytime contact should be hand delivered to: Senior Manager-Human
Resources National Water and Sewerage Corporation Plot 39 Jinja Road P.O Box
7053 Kampala.
Closing date Friday 19th August 2016, at 5.00
p.m.
